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Refund Policy

Last updated: 05-12-2023

Thank you for choosing InPack! We strive to provide top-notch software that meets your needs. However, we understand that circumstances may arise where a refund is necessary. Please read our refund policy carefully to ensure you understand your rights and responsibilities.

1. Eligibility for Refund

We offer a 7-day money-back guarantee for InPack. To be eligible for a refund, the following conditions must be met:

  • The refund request is made within 7 days of the purchase date.

  • The software was purchased directly from our sales team or an authorized reseller.

  • The reason for the refund request falls within the scope of our refund policy (see section 2).

2. Grounds for Refund

Refunds will be considered in the following cases:

  • Technical Issues: If you experience technical issues that we are unable to resolve within a reasonable time frame.

  • Misrepresentation: If the software's features and capabilities significantly differ from the information provided on our website or marketing materials.

  • Non-Delivery: If you do not receive the software license or download link within 3 business days after the purchase.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Send an email to our customer support team at helpdesk.infolab@gmail.com with your order number, a detailed description of the issue, and any relevant supporting documentation.

  2. Troubleshooting: Our support team will work with you to troubleshoot the issue. In some cases, we may request additional information or access to your system to assist with the resolution.

  3. Refund Decision: If the issue remains unresolved, and it meets the eligibility criteria, we will process your refund within 7 business days.

4. Exceptions

Refunds will not be provided in the following situations:

  • Change of mind or personal reasons unrelated to the software's performance.

  • Failure to meet the eligibility criteria outlined in section 1.

5. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at:

InfoLab Technologies

TC 04/765/1, Observatory Lane, Palayam,

Thiruvananthapuram, Kerala, India

We reserve the right to update or modify this refund policy at any time without prior notice. Please check our website for the most current version.

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